Your Local Health Integration Network (LHIN) is taking part in a Telehomecare Program managed by the Ontario Telemedicine Network (OTN) and funded by the Ministry of Health and Long-Term Care and Canada Health Infoway. OTN believes that your personal health information is important and protects it according to the requirements of the 'Personal Health Information Protection Act, 2004' (PHIPA).

What is OTN?

OTN is a telemedicine network and service. OTN has agreements with health care organizations to deliver Telehomecare and has service agreements with vendors to provide you with the Telehomecare equipment. OTN also monitors the network that connects your home and the piece of equipment that hosts the Telehomecare software. The software is hosted in a secure data centre. This means that your personal information travels securely between your home and the Telehomecare Nurse.

What is the Personal Health Information Protection Act?

The 'Personal Health Information Protection Act, 2004' or PHIPA is a provincial law that sets out the rules for health care providers to collect, use and disclose your personal health information. It also gives you the right to ask to see and ask for changes to your personal health information if the information is inaccurate or incomplete. It also gives you the right to complain about how your personal health information was handled.

What is personal health information?

Personal Health Information (PHI) identifies you and links you to the health care services you receive.  PHI such as date of birth, health card number, contact information, medical history and daily vitals (i.e. blood pressure, heart rate, weight and oxygen saturation) is collected by the Telehomecare Nurse to deliver patient care. This information is stored and retained securely in accordance with legislative requirements, industry standards and best practices.

Who will see my personal health information?

Only your primary care provider, the Telehomecare staff and other health care professionals caring for you will see your personal health information. OTN staff may need limited access to your personal health information when they help the Telehomecare staff resolve a problem and when providing statistical information to the Ministry of Health and Long-Term Care for evaluation purposes.

How does OTN protect my personal health information?

OTN is committed to protecting your personal health information. It uses administrative, physical and technical safeguards to protect your personal health information from unauthorized access, use, copying, modification or disclosure. These safeguards include:

  • Background checks, privacy and security training and confidentially agreements for OTN staff;

  • Agreements with Telehomecare host organizations and with equipment vendors;

  • Policies and procedures to ensure that confidential information is stored, accessed, handle and disposed of securely;

  • Physical locks, intrusion alarms and keyless entry systems for offices;

  • Locked storage (filing cabinets, desk drawers, safes) for documents with confidential information;

  • Passwords and biometrics to identify approved users and prevent unauthorized use;

  • Encryption technologies to scramble voice, data and images from unauthorized use;

  • Monitoring technologies and firewalls to detect and prevent unauthorized access and/or malicious activity.

  • OTN monitors, reviews and updates its practices to ensure the ongoing privacy and security of personal health information processed on its systems and transmitted over its Network.

For more information about OTN's privacy practices, you may contact OTN's Privacy Officer:


Phone:   1-866-454-6861

Mail:       Privacy Officer

                Ontario Telemedicine Network

                105 Moatfield Drive, Suite 1100

                Toronto, ON  M3B 0A2